Job Description
Join our award-winning team as a Remote Customer Service Representative and enjoy the flexibility of working from home with weekly pay! At Apex Support Solutions, we empower our agents to deliver exceptional support to clients across Ohio and Pennsylvania. This full-time role offers competitive compensation, comprehensive training, and career advancement opportunities. You'll be part of a dynamic team dedicated to customer satisfaction and professional growth. Key benefits include: Weekly paychecks, flexible scheduling, health insurance, and ongoing professional development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Ohio and Pennsylvania clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with support teams to resolve complex cases
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with 95% accuracy
- Quiet home office with reliable internet
- Must be authorized to work in the US
- Experience with Zendesk or Salesforce preferred