Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and enjoy weekly pay while making a difference! We're seeking empathetic professionals to deliver exceptional support to clients across California and Illinois. This fully remote role offers flexibility, competitive compensation, and growth opportunities in the dynamic healthcare sector.
Why Join Us?
• Weekly direct deposits
• Comprehensive training & certifications
• Health/dental/vision benefits
• Equipment provided (headset, monitor)
• 401(k) with company match
Responsibilities
- Resolve customer inquiries via phone, email, and chat regarding healthcare benefits and services
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with medical teams to resolve complex patient issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Adhere to HIPAA compliance protocols at all times
- Identify opportunities for process improvements
Qualifications
- 1+ years customer service experience in healthcare/benefits preferred
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities under pressure
- High-speed home internet required
- Quiet, dedicated workspace
- Must reside in CA or IL