Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and enjoy the flexibility of working from home with weekly pay! We're seeking empathetic professionals to deliver exceptional support to our clients across New York and North Carolina. No commute, competitive compensation, and comprehensive training provided. Build a rewarding career while maintaining work-life balance in a supportive virtual environment.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, resolution time)
- Collaborate with team leads for complex issue escalation
- Participate in ongoing training and development programs
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce preferred)
- Quiet home office with reliable internet
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities