Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in the Raleigh, NC area! ConnectSphere Solutions is seeking dedicated professionals to deliver exceptional support experiences while enjoying the flexibility of full-time remote work. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
What We Offer:
- Full-time remote work with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex issues
- Adhere to compliance and security protocols
- Participate in training and process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and multitasking abilities