Job Description
Join Columbus Connect Solutions as a Remote Customer Service Representative and become part of our award-winning team dedicated to serving the Columbus community! Enjoy the flexibility of working from home while making a real impact on local businesses and residents. We offer competitive pay, comprehensive benefits, and ongoing training to help you excel in your career. If you're passionate about problem-solving and delivering exceptional service, this is the perfect opportunity to grow professionally without leaving your home office.
Responsibilities
- Handle inbound/outbound calls for Columbus-based clients with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM systems while maintaining data security
- Collaborate with local teams to address complex customer issues
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing product and service training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center environment
- Excellent verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet connection and quiet home office space
- Ability to work flexible hours including evenings/weekends
- Strong problem-solving abilities with a customer-first mindset