Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of our valued clients! We're urgently seeking dedicated professionals in Houston, TX and Virginia to deliver exceptional support from home. This full-time role offers competitive pay, comprehensive benefits, and flexible scheduling while making a real impact on customer satisfaction. If you're passionate about problem-solving and thrive in remote environments, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with support teams to escalate complex cases efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Continuously update product knowledge to provide accurate information
- Identify upsell opportunities through consultative customer interactions
Qualifications
- 1+ years of customer service experience (remote preferred)
- High school diploma or equivalent; college degree a plus
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Reliable home office setup with high-speed internet
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexible availability to cover extended hours including weekends