Job Description
Join our award-winning team at TechConnect Solutions as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home office. As a leader in tech innovation, we offer comprehensive paid training, competitive benefits, and a dynamic remote work environment. Help shape the future of customer service while advancing your career with our growth-focused opportunities.
Why Join Us?
- Full paid training program ($2,500 value)
- 100% remote work with flexible scheduling
- Health, dental, and vision insurance
- Tuition reimbursement and career advancement paths
- Performance-based bonuses and recognition
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Identify process improvement opportunities
- Maintain detailed knowledge of product offerings
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in multitasking and digital communication tools
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet and quiet workspace
- Ability to work PST hours (8 AM - 5 PM)
- Georgia residency required
- Background check and drug screen required