Job Description
Join Miami Connect Solutions as a Remote Customer Service Representative and become the voice of excellence for our vibrant clients. We're seeking passionate professionals to deliver exceptional support from the comfort of their home in Miami-Dade County. This immediate-start opportunity offers competitive compensation, flexible scheduling, and comprehensive training to accelerate your career in customer service excellence.
As a key member of our support team, you'll resolve inquiries with empathy and efficiency, building lasting relationships while representing Miami's premier service brands. We provide all necessary equipment and a supportive remote work environment designed for productivity and growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account updates using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed daily KPIs for call volume, resolution time, and quality
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Fluent English with clear, professional communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- High-speed internet connection and quiet home office space
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible shifts including evenings/weekends
- Valid Florida driver's license for occasional on-site meetings
- Spanish fluency highly valued for Miami market