Job Description
Join CityConnect Solutions as a Remote Customer Service Representative and become the heart of our New Orleans community! We're seeking passionate individuals to deliver exceptional service from home while supporting local businesses. Enjoy flexible hours, comprehensive benefits, and the opportunity to make a real impact without leaving your neighborhood. Our supportive culture values your unique perspective and dedication to customer excellence.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with New Orleans-area customers
- Resolve billing inquiries, technical issues, and service complaints
- Process orders, returns, and account modifications efficiently
- Document interactions accurately in CRM systems
- Collaborate with local vendors and partners on customer solutions
- Maintain detailed knowledge of regional service offerings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills with Southern Louisiana dialect awareness
- Proficient in Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Must reside in New Orleans metropolitan area