Job Description
Join our award-winning customer support team as a Remote Customer Service Representative and deliver exceptional service from home! ConnectCare Solutions is seeking passionate individuals to support our clients with empathy and efficiency. This immediate hire opportunity offers competitive pay, flexible scheduling, and comprehensive training to launch your career in customer service. Be part of a company that values your growth and work-life balance while making a real impact in your community.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to escalate complex issues and ensure resolution
- Meet performance metrics for call handling time and customer satisfaction scores
- Stay updated on product knowledge and company policies through continuous training
- Identify upsell opportunities and promote additional services when appropriate
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience or relevant transferable skills
- Exceptional verbal/written communication and active listening abilities
- Strong problem-solving skills with attention to detail
- Proficiency with Microsoft Office and customer service software
- Reliable high-speed internet and dedicated home office space
- Must be a resident of Austin, TX or North Carolina
- Ability to work independently and manage time effectively