Job Description
Join ConnectLocal Solutions as a Remote Customer Service Representative and become the heart of our Fresno community! We're seeking passionate individuals to deliver exceptional support from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment. Perfect for Fresno residents who value work-life balance and want to make a real difference.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Fresno-based clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with local support teams for complex issues
- Meet daily performance metrics (e.g., CSAT, resolution time)
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Reliable high-speed internet and quiet home office
- Ability to use multiple software systems simultaneously
- Spanish bilingual proficiency highly valued
- Fresno residency required for local client support