Job Description
Join our award-winning customer service team as a Remote Customer Service Representative in Portland, OR! We're seeking passionate individuals to deliver exceptional support experiences from the comfort of your home. This immediate-start opportunity offers competitive compensation, comprehensive training, and a flexible work environment. Be the voice of our brand while making tangible impacts on customer satisfaction and retention. Apply today to become part of our innovative, people-first culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using CRM tools while maintaining service quality standards
- Document interactions and update customer profiles in real-time
- Collaborate with cross-functional teams to address complex escalations
- Identify upsell opportunities to enhance customer experience and revenue
- Meet/exceed productivity and quality metrics in a remote setting
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience in remote/digital environments
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Exceptional written/verbal communication and active listening skills
- Self-motivated with ability to work independently in home office setup
- Strong problem-solving abilities and conflict resolution techniques
- High-speed internet connection and quiet workspace
- Flexibility to work evenings/weekends as needed
- Portland, OR residency required