Job Description
Join Sacramento's fastest-growing support team! We're urgently hiring Remote Customer Service Representatives to deliver exceptional experiences to local clients. Enjoy 100% work-from-home flexibility while making a tangible impact in your community.
This is your chance to launch a rewarding career with competitive benefits, paid training, and growth opportunities. Perfect for detail-oriented communicators passionate about helping Sacramento residents thrive.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Sacramento-area clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain data quality
- Collaborate with local teams to address regional service gaps
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous improvement initiatives for local client journeys
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/hybrid settings
- Strong proficiency with CRM tools (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills with neutral accent
- Ability to troubleshoot technical issues independently
- Reliable home office setup with high-speed internet
- Must reside in Sacramento metropolitan area