Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Denver! We're seeking passionate professionals to deliver exceptional support while enjoying the freedom of remote work. At Peak Solutions Inc., we prioritize your growth with competitive benefits, flexible scheduling, and cutting-edge tools. Be part of a culture that values innovation and employee well-being while making a tangible impact on our clients' success.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with 6% company match
- Paid time off and company holidays
- Annual performance bonuses
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and live chat within 15-minute SLA
- Process orders, returns, and payment adjustments using Salesforce CRM
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities and cross-sell relevant services
- Participate in weekly training sessions on new products and processes
- Monitor customer satisfaction metrics and implement improvement strategies
Qualifications
- 2+ years of customer service experience in remote or hybrid environments
- Proficiency with CRM platforms (Salesforce, Zendesk, or HubSpot)
- Exceptional verbal/written communication skills with neutral accent
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving skills with emotional intelligence
- High-speed home internet (minimum 50 Mbps)
- Flexible availability including evenings and weekends
- Associate degree or equivalent professional certification