Job Description
Join Fresno Connect Solutions as a Remote Customer Service Representative and become the heart of our client interactions! We're seeking passionate individuals to deliver exceptional support from the comfort of your home in Fresno. Enjoy a competitive salary, comprehensive benefits package, and flexible schedule while making a real impact in our community. If you're a people person with excellent communication skills and a commitment to customer satisfaction, this is your opportunity to thrive in a dynamic remote environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently while exceeding satisfaction targets
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experiences and processes
- Meet daily performance metrics including call quality, resolution times, and CSAT scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a remote or contact center environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficient with CRM software, MS Office Suite, and troubleshooting tools
- Strong problem-solving skills and ability to remain calm under pressure
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible shifts including evenings and weekends as needed