Job Description
Join our award-winning remote team as a Customer Service Representative and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of their Denver-area homes. This fully remote position offers competitive pay, comprehensive benefits, and the flexibility to thrive without commuting. If you're passionate about problem-solving and building customer loyalty, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and account issues using CRM systems (Salesforce)
- Document interactions and maintain accurate customer records in real-time
- Collaborate with cross-functional teams to address escalated concerns
- Meet/exceed productivity targets while maintaining quality standards
- Identify process improvements and contribute to team training materials
Qualifications
- 2+ years in customer service or technical support role
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- High-speed internet and quiet home office setup
- Ability to work independently in remote environment
- Experience with ticketing systems (Zendesk/Jira)
- High school diploma or equivalent; degree preferred