Job Description
Join our award-winning customer experience team in the heart of Manhattan! Nexus Solutions Group is seeking passionate Customer Service Representatives for immediate full-time positions with comprehensive paid training. No experience required – we provide all tools for success. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in NYC's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and empathy
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and CRM platforms
- Must pass background check and drug screening
- Authorized to work in the United States