Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate individuals in Minneapolis and North Carolina to deliver exceptional support from the comfort of your home. At NexusConnect Solutions, we foster a collaborative virtual environment with competitive benefits and growth opportunities. If you're dedicated to problem-solving and building customer loyalty, this is your chance to thrive in a flexible, tech-forward role. Apply today to become part of our remote-first culture!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex product/service issues
- Meet/exceed performance metrics for response time and resolution rate
- Proactively identify upsell opportunities for enhanced service packages
- Participate in ongoing training for product knowledge and soft skills
- Contribute to process improvements through feedback and analytics
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service or support role
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while collaborating in a virtual team
- Valid US work authorization and state residency (MN or NC)