Job Description
Join Our Remote Customer Excellence Team!
We're seeking dynamic Customer Service Representatives to deliver world-class support from home. Enjoy competitive pay, flexible schedules, and growth opportunities while serving clients in Houston, TX and North Carolina. Immediate start available for qualified candidates.
What We Offer:
- Comprehensive paid training
- Health/dental/vision benefits
- 401(k) with company match
- Monthly performance bonuses
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute SLA
- Process orders, returns, and warranty claims with 99% accuracy
- Document interactions in CRM system and maintain detailed records
- Collaborate with technical teams to resolve complex issues
- Proactively identify upsell opportunities for premium services
- Maintain 95%+ customer satisfaction scores
- Participate in weekly team training and feedback sessions
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- Ability to multitask across 3+ communication channels
- Strong problem-solving with de-escalation techniques
- High-speed internet (20+ Mbps) and quiet workspace
- Available to work rotating weekends and holidays
- Texas or NC residency required