Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. At NexusConnect Solutions, we empower our remote workforce with cutting-edge tools and comprehensive training to help you thrive. Enjoy flexible scheduling, competitive benefits, and a collaborative virtual environment where your voice matters. This is your opportunity to build a meaningful career while maintaining work-life balance in Jacksonville, FL or Georgia.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex customer issues
- Identify and escalate opportunities for process improvements
- Meet or exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid setting
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating in a virtual team