Job Description
Join ClientFirst Solutions as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home office. We're seeking empathetic professionals to serve our growing client base across Atlanta, GA and Illinois. This is your opportunity to launch a rewarding career in customer service with immediate start and competitive benefits.
What You'll Love:
• Flexible remote work arrangement
• Comprehensive paid training
• Health, dental, and vision benefits
• Career advancement opportunities
• Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with billing and technical support teams for complex issues
- Meet daily performance metrics including AHT and FCR targets
- Identify upsell opportunities during customer interactions
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Type 40+ WPM with high accuracy
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Authorized to work in the US (IL/GA residents preferred)