Job Description
Join Boston Connect Solutions as a Remote Customer Service Representative and transform your career from the comfort of your home! We're seeking passionate individuals to deliver exceptional support to Boston-area clients while enjoying flexible schedules, comprehensive benefits, and growth opportunities in a thriving industry.
As a key member of our virtual team, you'll become the voice of Boston's most trusted brands. We provide all necessary equipment, paid training, and a supportive remote work environment designed for success. Perfect for candidates seeking stability, work-life balance, and meaningful impact without the commute.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism for Boston-based clients
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and maintain case quality
- Collaborate with virtual team members to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Exceptional communication skills and Boston-area cultural awareness
- Proficiency with Microsoft Office and CRM platforms
- Quiet home office space with reliable internet connection
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends as needed