Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate individuals in Minneapolis, MN or Ohio to deliver exceptional support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while making a real impact. If you thrive in remote environments and value work-life balance, this is your opportunity to grow with an industry leader.
Why Nexus Solutions?
- Industry-leading training and career advancement
- Home office equipment stipend
- Health, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- High-speed home internet and quiet workspace
- Ability to work independently while collaborating virtually
- Flexibility to work evenings/weekends as needed
- High school diploma or equivalent required