Job Description
Join GlobalConnect Solutions as a Remote Customer Service Representative and deliver exceptional support to clients across Florida and Georgia! We're seeking empathetic professionals to handle inquiries via phone, email, and chat while working from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule. Our team-driven culture prioritizes growth and work-life balance. Apply today to start your rewarding career in customer service!
Responsibilities
- Resolve customer inquiries regarding products, services, and account information
- Document interactions and update CRM systems with accurate details
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution rates
- Identify opportunities to improve customer experience workflows
- Train on new products and service updates monthly
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or call-center settings
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills and problem-solving abilities
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings and weekends