Job Description
Join Illinois Connect Solutions as a Remote Customer Service Representative and transform how you work! We're seeking passionate professionals to deliver exceptional customer experiences from the comfort of their Illinois homes. Enjoy flexible scheduling, comprehensive training, and a supportive virtual team environment. Help us redefine customer service excellence while building your career in one of America's most vibrant states.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Meet/exceed performance metrics including CSAT and resolution targets
- Collaborate with technical teams to resolve complex customer escalations
- Participate in ongoing product knowledge training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Proficient in Windows OS and typing 35+ WPM
- Quiet, dedicated home office space with reliable high-speed internet
- Excellent communication skills and problem-solving abilities
- Ability to work independently while maintaining team collaboration
- Available for flexible shifts including evenings/weekends