Job Description
Join ConnectLocal Solutions as a Remote Customer Service Representative and become the heart of our thriving community! We're seeking passionate individuals to deliver exceptional support to customers across Milwaukee, WI and Pennsylvania—all from the comfort of your home. Enjoy a competitive salary, comprehensive benefits package, and the flexibility of remote work while making a tangible impact in your local communities. Why ConnectLocal Solutions? We pride ourselves on fostering a supportive, growth-oriented culture where your voice matters. As part of our team, you'll receive ongoing training, career advancement opportunities, and the satisfaction of helping neighbors resolve issues and build lasting relationships.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for Milwaukee and Pennsylvania clients
- Resolve inquiries regarding services, billing, and account management with empathy and efficiency
- Collaborate with cross-functional teams to address complex customer needs
- Maintain detailed records of interactions in our CRM system
- Identify and escalate emerging issues to improve service quality
- Contribute to team performance goals through quality metrics
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or local settings
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software and Microsoft Office Suite
- Reliable high-speed internet and dedicated home office space
- Ability to work flexible hours including evenings and weekends
- Strong attention to detail and organizational skills
- Residency in Milwaukee, WI or Pennsylvania required