Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences from the comfort of your home. We're seeking empathetic professionals to support our Louisville-based clients with seamless issue resolution. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment where your contributions make a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities for premium services
- Maintain 30+ calls/day with average handle time under 5 minutes
- Participate in weekly virtual training and performance reviews
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- High-speed internet connection and quiet home office setup
- Excellent communication skills with clear Midwestern dialect
- Ability to work flexible shifts including evenings/weekends
- Passion for continuous learning and self-improvement
- Must reside within 50 miles of Louisville, KY