Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences to clients across Missouri and Pennsylvania! We're seeking empathetic professionals to handle inbound/outbound inquiries, resolve issues, and build lasting relationships—all from the comfort of your home office. Enjoy comprehensive training, flexible scheduling, and career growth opportunities in a supportive, tech-driven environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with first-contact resolution
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Upsell products/services based on customer needs and company guidelines
- Maintain 95%+ customer satisfaction score through personalized support
- Collaborate with technical teams for complex issue escalation
- Participate in weekly performance reviews and training sessions
Qualifications
- 1+ years customer service experience in remote or contact center environment
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet and quiet home office setup
- Must be authorized to work in the US with no visa sponsorship