Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the voice of our clients! We're seeking empathetic professionals to deliver exceptional support from home. This immediate hire opportunity offers competitive pay, flexible scheduling, and full benefits. Be part of a dynamic team transforming customer experiences in Detroit and beyond.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk)
- Reliable high-speed internet connection
- Quiet home office environment
- Ability to work independently and manage time
- Basic technical troubleshooting skills