Job Description
Join our award-winning remote team as a Night Shift Customer Service Representative and become the voice of our brand! ConnectSphere Solutions is seeking empathetic professionals to deliver exceptional support while enjoying the flexibility of working from home. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment.
We provide all necessary equipment and training, so you can focus on resolving customer inquiries with confidence. Our 24/7 support model ensures you'll work during peak evening hours (10 PM - 6 AM CT), making this ideal for night owls seeking work-life balance.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with empathy and efficiency
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with escalation teams to resolve complex issues
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Reliable high-speed internet and quiet home office space
- Ability to work independently during night shifts (10 PM - 6 AM CT)
- Experience with Zendesk/Salesforce or similar CRM platforms