Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to clients across North Carolina and Virginia. This fully remote position offers immediate start with competitive compensation and comprehensive benefits. Enjoy flexible scheduling while making a real impact in your community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical and billing issues using CRM systems and internal knowledge bases
- Process orders, returns, and service modifications with 99% accuracy
- Document all interactions in Salesforce while maintaining strict data confidentiality
- Collaborate with technical teams to resolve complex customer escalations
- Meet monthly performance metrics including CSAT and AHT targets
- Participate in ongoing product training to maintain service excellence
Qualifications
- 1+ years of customer service experience in a B2B or B2C environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional communication skills with clear articulation
- High-speed home internet connection and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Associate degree or equivalent professional certification
- Strong problem-solving skills with attention to detail
- Authorized to work in the United States