Job Description
Join our award-winning customer support team in Austin! We're seeking passionate individuals to deliver exceptional service experiences. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We provide comprehensive paid training to ensure your success in this dynamic role. Enjoy a collaborative culture with growth opportunities, competitive benefits, and the chance to make a real impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics including CSAT and resolution rates
- Continuously improve processes through feedback and training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening