Job Description
Join Apex Solutions Group as a Remote Customer Service Representative and become the voice of our Denver-based clients! We're seeking empathetic professionals to deliver exceptional support from home while serving diverse industries across Texas and Colorado. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual team environment. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed case documentation in compliance with company policies
- Identify upsell opportunities during customer interactions
- Participate in bi-weekly team meetings and performance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional communication skills with clear professional tone
- Ability to work independently with minimal supervision
- Type 45+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office space