Job Description
Join TechFlow Solutions' elite customer experience team as an immediate-start Chat Support Agent in San Jose! We're seeking tech-savvy communicators to resolve customer inquiries through our cutting-edge chat platform. This contract role offers flexible hours and the chance to work with industry leaders while honing your problem-solving skills. If you thrive in fast-paced digital environments and have a passion for turning customer challenges into satisfaction, apply today!
Responsibilities
- Deliver real-time chat support to resolve technical and account inquiries
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with engineering teams to escalate complex technical issues
- Proactively identify opportunities to improve customer experience workflows
- Monitor chat queues to maintain sub-30-second response times
- Train on proprietary SaaS tools during onboarding period
- Participate in weekly performance review sessions
Qualifications
- 2+ years experience in digital customer support or chat-based roles
- Proficiency in CRM platforms (Zendesk/Intercom preferred)
- Exceptional written communication with 95+ WPM typing speed
- Ability to manage 5+ concurrent chat conversations
- Strong troubleshooting skills for SaaS/web applications
- Availability for flexible shifts including weekends
- BA/BS or relevant certification preferred