Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative. Enjoy the flexibility of working from anywhere in Texas while delivering exceptional support to our global clientele. We offer comprehensive training, career growth opportunities, and a supportive virtual environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in typing (40+ WPM) and multitasking
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet and quiet home office
- Ability to work flexible hours including evenings/weekends
- Experience with Zendesk or Salesforce a plus