Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. As a key member of our Minneapolis-based team, you'll serve customers across Minnesota and North Carolina with industry-leading tools and training. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment where your voice truly matters. Help us redefine customer excellence while advancing your career in a supportive, growth-oriented culture.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to master product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating effectively in virtual teams
- Flexibility to work evenings/weekends based on business needs