Job Description
Join our award-winning team as a Remote Customer Service Representative and transform how customers experience our brand! We're seeking passionate professionals in Kansas City, MO to deliver exceptional support from the comfort of their homes. Enjoy a competitive salary, comprehensive benefits, and the freedom to work remotely while making a real impact.
What We Offer:
- Full-time remote position with flexible scheduling
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities and drive revenue growth
- Participate in weekly training and coaching sessions
Qualifications
- 1+ years of customer service experience
- High school diploma or equivalent (college preferred)
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Excellent verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision