Job Description
Join Tampa Connect Solutions as a Remote Customer Service Representative and become the heart of our client's success! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Our award-winning culture values growth, recognition, and work-life balance—apply today and thrive in a role where your voice matters!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to troubleshoot complex product/service issues
- Identify upsell opportunities and cross-sell relevant solutions
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to master product knowledge and soft skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/hybrid settings
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Fluency in English (Spanish bilingual a plus)