Job Description
Join Houston Solutions Group as a Remote Customer Service Representative and become the voice of our clients! We're seeking empathetic professionals to deliver exceptional support experiences from the comfort of your home office. Enjoy a flexible schedule while making tangible impacts on customer satisfaction and business growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with first-contact resolution
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities through consultative conversations
- Participate in continuous training and process improvements
Qualifications
- 2+ years customer service experience
- Proficiency with CRM systems (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- High-speed internet connection and quiet home office
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Bachelor's degree or equivalent experience