Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support to clients across Denver and Texas. This full-time remote position offers immediate start opportunities for dedicated professionals with strong communication skills. We provide comprehensive training, flexible scheduling, and a collaborative virtual environment where your expertise directly impacts customer satisfaction. Immediate start available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently using CRM tools
- Document interactions accurately and maintain detailed case notes in Salesforce
- Collaborate with technical teams to escalate complex issues while maintaining ownership
- Meet/exceed performance metrics including CSAT scores and first-call resolution rates
- Proactively identify upsell opportunities for premium services
- Participate in daily team huddles and ongoing training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in B2B or B2C environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional written and verbal communication skills in English
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends as needed
- Must be authorized to work in the US