Job Description
Join Pacific Connect Solutions as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home in Long Beach. We're seeking empathetic professionals to handle inbound/outbound calls for our diverse client portfolio. Enjoy flexible scheduling, comprehensive training, and a supportive virtual team environment. Full benefits package includes health insurance, paid time off, and retirement plans. Perfect opportunity for career growth in the thriving Long Beach telecommunication sector.
Responsibilities
- Handle 50-75 inbound/outbound calls daily for various client industries
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed quality metrics (FCR, CSAT, AHT) through active listening
- Collaborate with virtual teams to escalate complex issues effectively
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 1 year call center or customer service experience
- High school diploma or equivalent; college degree preferred
- Quiet home office with reliable internet (minimum 20 Mbps)
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Excellent communication skills in English and Spanish (bilingual bonus)
- Ability to work flexible shifts including weekends
- Pass background check and drug screening