Job Description
Join our dynamic team as a Local Customer Service Representative and experience the convenience of weekly pay! We're hosting an exclusive hiring event for passionate individuals who thrive in client-facing roles. At Nexus Support Solutions, we value your contributions and offer competitive benefits, career growth opportunities, and a supportive work environment. Perfect for those seeking stability in California's thriving job market!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, service disruptions, and product questions
- Document interactions using CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in a BPO setting
- Proficient in Microsoft Office Suite and CRM platforms
- Strong conflict resolution and empathy skills
- Ability to work flexible shifts (including weekends)
- Clear English communication with neutral accent
- Valid California driver's license (for occasional field visits)