Job Description
Join SF Connect Solutions and become part of San Francisco's premier remote call center team! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of your home. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while supporting local businesses and residents. Our cutting-edge virtual platform ensures seamless connectivity and professional growth opportunities. No commute, no hassle—just rewarding work making a difference in our community.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and other digital platforms
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads on process improvements
- Maintain detailed knowledge of local business services
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce/Zendesk)
- Quiet, dedicated home office space with reliable internet
- Type 40+ WPM with strong computer navigation
- Ability to work flexible shifts including weekends
- San Francisco residency required