Job Description
Join our award-winning customer service team in Raleigh, NC and make an immediate impact! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with rapid advancement opportunities. Apply today and start your rewarding career with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve service issues using CRM systems while maintaining accurate documentation
- Process orders, returns, and account modifications with precision
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent required; associate degree preferred
- 1+ years of customer service experience in a local/regional role
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution expertise
- Availability for flexible shifts including weekends
- Positive attitude with commitment to community-focused service