Job Description
Join Denver Connect Solutions as a Remote Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support from home while representing innovative brands in the Denver tech corridor. Enjoy a flexible remote schedule with full benefits, career growth opportunities, and a supportive digital-first culture. If you thrive in dynamic environments and excel at problem-solving, this is your chance to build a meaningful career with a forward-thinking company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Process orders, returns, and billing adjustments using Salesforce CRM
- Collaborate with technical teams to troubleshoot complex product issues
- Document interactions in CRM systems and identify process improvement opportunities
- Maintain product knowledge certifications through quarterly training modules
- Support cross-functional projects during peak business seasons
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Excellent written/verbal communication and conflict resolution skills
- High-speed home internet and dedicated workspace
- Ability to work flexible schedules including evenings/weekends
- Associate degree or equivalent technical certification