Job Description
Join Milwaukee's fastest-growing home services team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real difference in our community. No commute, no office politics – just rewarding work helping Milwaukee residents with their home service needs. Apply today to start your remote career journey!
Responsibilities
- Handle inbound/outbound calls, emails, and chats regarding home service inquiries
- Process service requests, scheduling, and billing inquiries with precision
- Resolve customer concerns using our proprietary CRM system and knowledge base
- Collaborate with field technicians to ensure seamless service delivery
- Document all interactions in Salesforce and maintain accurate records
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to master product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution abilities
- Strong typing skills (40+ WPM) and multitasking capability
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Passion for helping Milwaukee homeowners and community values