Job Description
Join our award-winning team as a Customer Service Representative and deliver exceptional remote support to clients across the United States. This urgent opening in Oklahoma City offers a competitive salary, flexible remote work arrangements, and rapid career growth opportunities. We're seeking empathetic professionals with strong communication skills to resolve inquiries, build customer loyalty, and drive satisfaction metrics.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems (Salesforce/Zendesk)
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance targets (CSAT, AHT, FCR)
- Identify upsell opportunities to enhance revenue
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote/hybrid setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Type 45+ WPM with strong attention to detail
- Ability to work independently in a home office environment
- Reside in Oklahoma City metropolitan area
- Available for evening/weekend shifts as needed