Job Description
Join Coastal Connect Solutions as a Remote Customer Service Representative and become the voice of our valued clients. Enjoy the flexibility of working from home while delivering exceptional support to customers across Florida and Virginia Beach. We offer comprehensive training, competitive benefits, and a supportive virtual team environment. This full-time position requires reliable internet and a quiet home office space. Help us create positive customer experiences while advancing your career in a growing industry.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues using CRM software and knowledge base resources
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions accurately in our customer relationship management system
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening abilities
- Reliable high-speed internet and dedicated workspace
- Ability to work flexible hours including evenings/weekends as needed
- Valid US work authorization and background check clearance