Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of our valued customers! This fully remote position offers the perfect blend of professional growth and work-life balance, with full benefits and career advancement opportunities. We're seeking passionate individuals in El Paso, TX, and California to deliver exceptional support experiences from the comfort of your home office.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining HIPAA compliance standards
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed KPIs including CSAT scores, first-contact resolution, and handle time targets
- Proactively identify process improvement opportunities for enhanced customer journeys
Qualifications
- 2+ years of customer service experience, preferably in SaaS or healthcare sectors
- Bilingual proficiency in English and Spanish (required for El Paso role)
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- High-speed internet connection (minimum 50 Mbps) and dedicated home office space
- Exceptional active listening and de-escalation techniques
- Ability to work flexible hours including weekends and holidays during peak seasons