Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become part of our award-winning team! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home. Enjoy flexible scheduling, comprehensive benefits, and immediate opportunities for career growth. If you're passionate about helping others and thrive in a dynamic environment, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, service disruptions, and account questions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with support teams to escalate complex cases
- Maintain product knowledge through ongoing training
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong written/verbal communication skills
- Proficient with Microsoft Office and CRM tools
- Quiet home office environment with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 35+ WPM
- US-based with legal work authorization